Questions
Twelve questions, answered.
The ones that come up on almost every enquiry — timing, price, equipment, and what happens when something is missed.
Most questions we are asked come down to four things: how long the job takes, what changes the price, whether we bring our own equipment, and what happens if something is missed. Handover is three to five days for a typical post-renovation clean, price follows condition and access rather than floor area, equipment is ours, and the work is checked before we leave.
Timing
How long does a post-renovation clean take?
The standing promise is move-in condition three to five days after the renovation handover, and the range is honest rather than cautious. A compact unit that was well protected during works sits at the short end. A larger property, or one where tiling and painting overlapped, sits at the long end. The reason it is never a single day is that fine dust keeps settling for a day or two after the heavy work: surfaces cleaned on the first pass need going over again. A job declared finished the same afternoon has simply not waited for the dust to land.
How do I book?
Send photographs on WhatsApp to 014-313 0767, or email keancancleaningservice@gmail.com for anything with documents attached. Photographs of the floors, the glass and the worst of the bathrooms get you an accurate answer fastest. You will get back a scope, a timing window and a price range, and for floor restoration, height work or vacant property, a site visit before anything is confirmed.
Price
What changes the price?
Condition and access, far more than floor area. Two units of identical size can differ by half again if one has cement skim across the tiles and the other does not. The things that move a quote most are the state of the floors, whether glass needs equipment to reach, how long a property has stood empty, and whether anything has to be cleared before cleaning can start. That is why there is no price list on this site. A number quoted before anyone has seen photographs is a number that changes later, which helps nobody.
What do you promise?
Move-in condition three to five days after handover, a QC check at the end of that window, and a clear discussion of the work before it starts. Share photographs of the property and the surfaces that need attention so the team can assess scope and timing. The cleaning plan depends on the condition of the property and the residue left behind; ask which areas are included when reviewing your quote.
Practicalities
Do you bring your own equipment and chemicals?
Yes. Machines, chemicals, access equipment and consumables all come with the crew, and the chemical is chosen for the residue and the surface rather than used from one bottle throughout. This matters most on floors: the treatment that lifts cement film off homogeneous tile is not the one used on heritage mosaic or on marble, and using the wrong one damages the floor rather than cleaning it. If a property has a surface with particular requirements, tell us before the day and it will be tested in a small area first.
What areas do you cover?
Ipoh and across Perak. The team travels to your property; share the location and any access requirements when requesting a quote. Residential work concentrates in Ipoh and the surrounding townships, and commercial work follows wherever the contract is. For a site outside the usual radius the travel is reflected in the quote and stated explicitly rather than hidden in the rate.
Can you work around an occupied office or clinic?
That is most of the commercial work. Offices are usually cleaned outside trading hours or in zones, so no part of the floor is out of use for long. Clinics are scheduled the same way with disinfection cleaning to the standard the premises require. Showrooms are generally done before opening, because a display floor with equipment on it is not a display floor. The schedule is written around your operating hours at the quoting stage, not negotiated on the morning.
Are you insured, and are your staff trained?
Here is the honest version, because this is a question where a lot of cleaning companies say more than they can show. The crews are experienced and the height work is done by people who do it regularly rather than occasionally. What this site will not do is claim certifications, accreditations or insurance cover as a selling point, because nothing on our record substantiates a specific claim of that kind, and a website is the wrong place to be vague about it. If you need documentation for a commercial contract or a building management office, ask and we will tell you exactly what we can and cannot provide before you commit to anything.
After the job
What happens if something is missed?
Tell us and we come back. The quality control team checks the property at the end of the handover window, and that check exists precisely because the person who cleaned a surface is the worst-placed person to judge it. It is worth saying plainly that this is a check by the QC team rather than a personal walk-through by the owner: a business with several crews out cannot honestly promise one pair of eyes on every job, and promising it anyway is how standards quietly slip.
What if something gets damaged?
Tell us immediately, and we deal with it rather than debating it. In practice the risk is concentrated in two places: floors, where the wrong chemical or pad can mark a surface permanently, and fittings that were already loose before anyone arrived. The first is why an unfamiliar floor gets a test patch in a corner before any work at scale, and why we ask what the floor is made of when quoting. The second is why anything found already broken or loose is pointed out at the start of the job rather than at the end of it.
Do you handle vacant and abandoned properties?
Yes, and they are treated as two stages rather than one. Clearing comes first: whatever the last occupant left, and whatever has accumulated since. Only then can anyone see what the property actually needs, which is why a vacant unit is quoted after a site visit and not from a description. Long vacancy brings its own problems, damp and pests among them, and those are reported to you rather than cleaned over.
How often should a commercial site be cleaned?
It depends on foot traffic and on what the floor is made of, not on a calendar. A showroom with a polished floor and constant visitors needs attention far more often than a back office with the same square footage. The practical approach is to set a schedule for the routine work and treat restoration separately, at the interval the floor actually needs it. Anyone quoting a frequency before seeing the site is quoting a habit.
What the answers look like
A bathroom, before and after a post-renovation clean.
The three-to-five-day window and the QC check exist so that the second picture is what you actually get.
Still not answered?
Send the question with a photograph or two. A real person reads it.